Army Secretary Ryan D. McCarthy attended a meeting Wednesday with the other secretaries of military branches to get a progress report on making military housing better.
The latest change is the U.S. Army has finalized an incentive fee structure with private housing companies that supposedly puts families first and holds companies accountable.
These meetings come after a recent storm of complaints from military families who say their living conditions are sub-standard. They blame the private companies who maintain the housing. FOX44 News has reported on several problems raised at Ft. Hood.
On Wednesday, meeting attendees talked about implementing housing provisions included in the 2020 National Defense Authorization Act. Those provisions include a dispute-resolution process, move-in/move-out procedures, creating a common lease agreement, and making home-maintenance histories available to the public.
The Army says there has already been progress made towards improving housing:
- The hiring of more than 100 additional staff at installation housing offices to provide quality assurance and control checks on work done in homes.
- Allowing garrison commanders full access to work orders so they can ensure that issues are properly fixed the first time.
- Creation of mobile apps as an additional way for residents to submit and track work orders
- The establishment of a Housing Environmental Health Response Registry to address housing health or safety concerns
- 24-7 telephone housing hotlines at every installation
- Revisions to the Army Portfolio and Asset Management handbook, which provides updated guidance on the oversight and management of privatized Army homes.